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PlayStation 5 troubleshooting

Find the right symptom, work through external checks, and record the result.

PlayStation 5 won’t turn on

4 checks · Power↗PS5 family

PS5 HDMI not working: no signal or black screen

4 checks · Display↗PS5 family

PlayStation 5 overheating or shutting down

4 checks · Temperature↗PS5 family

PlayStation 5 controller won’t connect

4 checks · Controllers↗PS5 family

PlayStation 5 Wi-Fi or internet connection problems

4 checks · Connectivity↗PS5 family

PlayStation 5 system update won’t finish

4 checks · System software↗PS5 family

PS5 sound not working: TV, headset or HDMI?

4 checks · Audio↗PS5 family

PS5 M.2 SSD not detected: compatibility and isolation

4 checks · Storage↗PS5 family

PS5 disc not reading or ejecting: what to check

4 checks · Physical games↗PS5 family

PS5 controller drift: reset, confirm, then repair

4 checks · Controller repair↗PS5 family

PS5 HDMI port damage: signs, tests and repair options

4 checks · Display repair↗

PS5, PS5 Slim and PS5 Pro; external checks only.